Returns & Refunds Policy

📧 Email: sales@originalboutiqswitch.com
📍 Location: Downtown Los Angeles, California, USA
☎️ Phone: +1 (310) 596 7114

At Original Boutiq Switch, we stand behind the quality of every product we ship. If something doesn’t meet your expectations, rest assured — our easy returns and refunds process has your back.

✅ Return Eligibility

You may return your item(s) if the following conditions are met:

  • The return request is made within 30 days of receiving your order.

  • Items must be unused, unopened, and in original packaging.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

🔁 How to Start a Return

Before sending anything back, please contact our support team to initiate your return:

📧 Email: sales@originalboutiqswitch.com
📞 Phone: +1 (310) 596 7114

Provide:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

Once reviewed, we’ll send a Return Authorization with instructions for sending your items back safely.

📦 Shipping Your Return

  • Pack the item(s) securely in original condition

  • Include all labels, tags, and the return authorization

  • Use a trackable shipping method and keep proof of shipment

Returns Address:
Original Boutiq Switch — Returns Dept.
Downtown Los Angeles, California, USA
(Full return address provided upon authorization)

💳 Refund Process

After we receive and inspect your return:

  • Inspection: We’ll verify the condition of your items

  • Approval: If eligible, your refund will be issued within 7–10 business days to your original payment method

  • Notification: You’ll receive an email once your refund is processed

Note: Your bank or card issuer may require additional time to post the funds.

🔄 Exchanges

We offer free exchanges for items that are:

  • Damaged

  • Defective

  • Incorrect

To request an exchange, contact us within 30 days of delivery. Provide your order number and a description of the issue, and we’ll walk you through the next steps.

🚫 Non-Returnable Items

We do not accept returns for:

  • Used, opened, or tampered items

  • Items not in original condition

  • Returns requested after 30 days

💸 Return Shipping Costs

  • Domestic Returns: Customer is responsible unless the return is due to our mistake

  • International Returns: Return shipping costs are covered by the customer

📬 Lost or Damaged Packages

If your order arrives damaged or doesn’t show up at all, don’t stress — contact us right away and we’ll coordinate with the shipping carrier to fix it fast.

🧑‍💻 Need Help?

Reach out anytime — we’re here to make it right.

📧 Email: sales@originalboutiqswitch.com
📞 Phone: +1 (310) 596 7114
📍 Location: Downtown Los Angeles, California, USA

Thanks for choosing Original Boutiq Switch. We’re here to make sure your experience is smooth from checkout to unboxing — and everything in between.